Faci88 Privacy Policy — Your Data, Our Responsibility

Welcome to faci88. We believe privacy is a fundamental right for every member. This privacy policy explains what personal information is collected when you use the faci88 platform, how it is used and protected, and what rights you have.

This policy applies to the faci88 website, mobile app, and all related services. By using faci88, you agree to this privacy policy. If you have any objections to any part of it, please contact our support team before using the platform.

Faci88 only collects the information necessary to operate the platform smoothly, ensure security, and deliver the best experience to its members.

Information Provided Directly

• Identity Information: Full name, date of birth, and nationality.
• Contact Information: Mobile number, email address.
• KYC documents: A copy of your National ID, passport, or driving license.
• Payment Information: bKash/Nagad/Rocket number (full card numbers are not stored).
• Account information: Username and password (stored in hashed form).

Automatically Collected Information

• Device Information: Device type, operating system, and browser.
• Log Data: IP address, login time, and activity history.
• Gaming data: Gaming history, bet amounts, and win/loss records.
• Cookie data: Session cookies, preference cookies.

Faci88 uses the information collected under its privacy policy solely for specified purposes. We never use your data for any unauthorized activity.

Primary Purpose of Use

• Account management: Registration, login, and KYC verification.
• Financial transactions: Processing deposits and withdrawals.
• Customer Support: Resolving your complaints and inquiries.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Promotions: Sending bonuses and offers based on your preferences (only with your consent).
• Legal obligations: Licensing and regulatory authority reporting.
• Platform Improvement: Analytics to improve the overall user experience.

The most important aspect of faci88's privacy policy is that we never sell your data to any third party. However, limited information may be shared in certain specific circumstances.

When your information may be shared

• Payment Processors: Minimal information is shared with bKash, Nagad, and Rocket to complete transactions.
• Legal obligations: Upon a court order or at the request of a regulatory authority.
• Fraud Prevention: With relevant authorities in connection with criminal investigations.
• Technology Partners: With service providers involved in platform operations (under NDA-backed agreements).

Faci88 uses industry-standard technology and practices to protect your data. Our security measures are continuously updated.

Technical Safeguards

• 256-bit SSL/TLS encryption — applied to all data transfers.
• AES-256 encryption — applied to data stored in the database.
• Two-Factor Authentication (2FA) — applied at account login.
• Firewall and intrusion detection systems.
• Regular security penetration testing.

Organizational Safeguards

• Only authorized personnel may access limited data.
• All staff receive data protection training.
• All data access logs are recorded and monitored.

The faci88 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use

• Essential cookies: For login sessions and security — the platform cannot function without these.
• Preference Cookies: To remember your language and settings.
• Analytics cookies: To understand which parts of the platform are used most.
• Security Cookies: To detect fraud and bot activity.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause certain features to stop working properly.

Under faci88's privacy policy, you have full rights over your own data. Contact our support team to exercise any of the rights listed below.

Faci88 does not retain your data beyond what is necessary. However, certain information may be kept for a defined period to meet legal and regulatory obligations.

Once the retention period expires, data is securely deleted or anonymized.

Faci88 strictly prohibits participation by anyone under the age of 18. Under our privacy policy, faci88 does not knowingly collect personal information from minors.

Age verification is mandatory at registration. If the KYC process reveals that a member is under 18, their account will be immediately closed and any collected data will be securely deleted.

Faci88 may update this privacy policy as needed. The date of each update will be noted at the top of the page. For significant changes, you will be notified via your registered email or a platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. faci88's dedicated privacy team will process your request promptly.

Contact Method

• Email: [email protected]
• Live Chat: Click the chat icon on the platform (available 24/7).
• Support Ticket: Log in to your account and open a ticket from the Support section.